Terms & Conditions

ARWPL provides medical evacuation flight services either by charter aircraft or commercial air ambulance as per the details given below

(I) The evacuation is subject to 100% payment to the company, availability of the aircraft & weather conditions.

(II) ARWPL shall charge a net amount inclusive of aircraft flying charge ,medical escort team and other logistic cost involved.

(III) The responsibility to Air Lift the patient will finally rest with ARWPL and neither the client / Patient attendant nor third party would impose this decision, in the best interest of the patient care and safety.

(IV) That ARWPL and/or the pilot may refuse to allow any attendant, baggage inside the Aircraft and/or de-board such baggage and/or passenger in case the pilot in his sole discretion deems it fit and proper for the safety of the flight and/or in case the total payload weight exceeds the permissible limit. Additional therapeutic oxygen & wheelchairs can be provided on client’s request subject to availability

(V) If at time of embarkation the condition of the passenger is worse than the details provided, carriage may be refused. Any case, which ARWPL feels, might jeopardize the safety or operation of the patient and/or the Aircraft, will not be accepted. That ARWPL shall not be liable to provide any reasons for cancelling the flight.

(VI) That ARWPL shall not be responsible in case of any diversion and/or delay in the flight which may be caused for any reason whatsoever which is beyond the control of ARWPL (including but not limited to permission from ATC/Airport Authorities, cancellation of any such permission, weather conditions, security reasons etc).

(VII) ARWPL would provide no credit period to CLIENT for the payment. The payments have to be made in advance (full 100%) before the scheduled departure take place.

(VIII) Payment has to be made in the Name of “AIR RESCUERS Worldwide PRIVATE LIMITED .” as Cash / Bank A/C / Online Transfer / Debit Card / Credit Card. If the payment is made by corporate/ Proprietary/Company or any other firm the TDS of 2% under section 194/C has to deducted by the client and same should be deposited to TDS department
(IX) Once the payment has been credited to Air Rescuers via any mode it will take two hours of time for the activation of the Aircraft. In Domestics transfers and in International it will take twelve hours of time for activation.

(X) It is the sole responsibility of CLIENT to ensure that the payments for Charter / Medical Evacuation flights are received from the Patient.

(XI) Aircraft is subject to availability of Aircraft, Airworthiness and Weather Condition.
(XII) ARWPL will confirm medical evacuation flight only after the full payment is received by ARWPL

(XIII) In case, if the flight has to be diverted to some other sector/s due to bad weather or other technical reason/s or due to non availability of the parking space or for refueling at the destination airport or due to non- availability of the night parking facilities at the destination airport, the client would bear the cost of the additional sector/s and Hours flown along with crew accommodation and lodging.

(XIV) CLIENT agrees that the liability of ARWPL shall be limited to the extent that is covered / indemnified by the Insurance Company under the Insurance policy taken for the particular Aircraft and is satisfied with the insurance policy of the Aircraft. Any other tax levied or payable on the date of the flight shall be borne by the Patient or their relatives.

(XV) All costs are estimated & based on distance and approximate cruising speed of the aircraft in nil wind conditions. Any delay /diversion due to bad weather or refueling purpose, VVIP/VIP flight, unserviceable runway etc. have not been taken into consideration. The final invoice will be based on actual Block Flight Time (measured fro “Engine starting” to “Engine Switch off”) and aircraft / Helicopter waiting period on ground. The costs include Aircraft Rental, Crew Salaries, Maintenance, Insurance, Fuel Costs, In-flight catering, Route Navigation Charges, Landing and Parking Charges.

(XVI) FORCE MAJURE Operator does not hold itself responsible for non-operation of charter for any unforeseen reason/s such as
1. Bad Weather
2. Poor Visibility
3. Non – Availability of clearances from ATC / Defense Authorities / Civil Administration 4. Technical Problem.

Due to above reasons if the flight cannot take off from the Originating station full amount will be refunded other than Airport charges paid
in advance to the authorities at uncontrolled Airstrips, Helipads etc. & the Fuel positioning charges will not be refunded.

(XVII) We always obtain the destination weather before departure. However, if due to sudden deterioration of weather en-route / destination, the aircraft can not land at the Destination and has to return to the starting point or divert to some other airport, the actual flying time would be chargeable and balance if any would be payable / refundable.

(XVIII) Operator is not responsible if any technical snag developed in the aircraft which can not be rectified within the time limit and effect the operation of flight.

(XIX) Cancellation Policy:-

I) After Confirmation ————- 25% of total charter cost is non – refundable
II)12 hrs before flight ——–50% of total charter cost is non – refundable
III) Last Minute Cancellation / No Show (Condition deteriorated, not fit to fly, patient expired ——— 100% of total charter cost will be deducted / No refund
IV) Cancellation done after departure from Base Station( Delhi, Mumbai, Hyderabad), No Refund will be given.

(XX) Baggage Restrictions: Medium Size baggage are allowed with a dimension of HEIGHT: 26 INCHES / 67 CM & WIDTH: 18 INCHES / 45 CM on board.
(XXI) The contracting parties agree that this contract shall be governed exclusively by Indian Law. The sole place of jurisdiction is Mumbai.